Remote Customer Service Role

17 hours ago


Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000
Customer Service Representative

MCI specializes in delivering tailored solutions to meet the diverse needs of clients.

We are seeking enthusiastic Customer Service Representatives to support a range of inbound and outbound customer service initiatives for a portfolio of well-known clients.

This role involves handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.

The ideal candidate will be a natural problem solver who thrives on creating memorable customer experiences.

Candidates must have prior call center experience and strong proficiency in English, both written and spoken.

Main Responsibilities
  • Handle calls professionally and efficiently.
  • Resolve customer issues through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Document interactions and process claims accurately.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures.
  • Protect customer privacy and handle sensitive information appropriately.
  • Educate customers on available resources.
  • Maintain consistent attendance and adhere to scheduling requirements.


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