IT Business Solutions Specialist
2 days ago
The Addforce Human Resource Solution Inc is a leading provider of innovative HR solutions. Our company values collaboration, innovation, and customer satisfaction.
Salary
We offer a competitive salary package to our employees. The total compensation includes a base salary and various benefits that contribute to a great work-life balance.
Job Description
As an IT Business Solutions Specialist, you will be responsible for acting as the key liaison across all functional areas including business units, IT, and external customers. You will facilitate and collaborate with key stakeholders such as business partners, tier managers, and problem management teams.
Main Responsibilities:
- Identify challenges of the business units such as chronic, recurring issues to assist develop a long-term solution to ease the business impact.
- Proactively connect with the business leaders/managers to ensure full closure and improved customer service experience.
- Continuously partner with relevant IT stakeholders to gather and maintain relevant data.
- Conduct regular Quarterly Service Review to showcase all the IT efforts and mentioning the above data to the customers.
Required Skills and Qualifications
To be successful in this role, you should have the following qualifications:
- Bachelor's degree in any field.
- 3 to 7 years of experience as a Technology Partner.
- Excellent communication skills.
- Attention to detail and multi-tasking ability.
- Strong planning and project management skills with the ability to meet deadlines.
- Personal traits include intellectual curiosity and integrity, strong positive attitude and team spirit, and desire to learn and grow.
- Highly organized, reliable, proactive, flexible, and results-oriented.
Benefits
We offer a range of benefits to support your overall well-being, including a comprehensive health insurance plan, paid time off, and professional development opportunities.
Others
This role involves working with various stakeholders, including business leaders, IT teams, and external customers. As a technology partner, you will play a key role in driving business growth and improving customer satisfaction.
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