Customer Service Representative
1 month ago
Job Title: CSR - Telco Account
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at GECO Philippines. As a CSR - Telco Account, you will be responsible for handling inbound customer service calls, processing inbound sales calls, and taking inbound or placing outbound collections calls. You will also be required to answer technical support inquiries via incoming calls, chat, or email, and demonstrate excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues.
Responsibilities:
* Handle inbound customer service calls and respond to customer inquiries in a professional and courteous manner
* Process inbound sales calls and take inbound or place outbound collections calls
* Answer technical support inquiries via incoming calls, chat, or email
* Demonstrate excellent customer service skills and take ownership in assisting, researching, and resolving customer issues
* Perform other duties as assigned
Requirements:
* Previous six months or more call centre or customer service experience is required
* Ability to develop rapport and demonstrate a caring attitude
* Excellent data entry and internet navigation skills
* Clear and distinct oral and written communication skills in English
* Must be detail-oriented
* Dynamic interpersonal and judgment skills
* Professional demeanour and dependable work ethic
* Ability to work in a fast-paced environment and multi-task
* With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
* Amenable with shifting schedules if needed
What We Offer:
* Easy application process
* Bigger basic pay + skills premium pay
Note: NO Call Center experience needed, but BPO experience preferred
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