IT Operations Manager for a Growing Digital Solutions Company

1 week ago


Pasig, National Capital Region, Philippines J-K Network Services Full time
Job Overview

We are seeking an experienced IT Operations Manager to join our team at J-K Network Services, a leading digital solutions provider. This role involves overseeing multiple teams in customer care, technical support, and e-commerce industries.

About the Role
  • Reports To: Work Force Manager/RTA
  • Location: 2 sites in Antipolo and 1 site in Pasig
  • Work Schedule: Flexible
Responsibilities

The successful candidate will be responsible for:

  1. Applying the Employee Handbook to direct reports
  2. Maintaining high levels of client satisfaction through prompt issue resolution
  3. Overseeing multiple teams in customer care, technical support, and e-commerce industries
  4. Collaborating with the Work Force Manager/RTA to meet scheduling needs of various accounts
  5. Holding regular client consultation sessions to discuss account performance
Requirements

To be considered for this role, you must have:

  • A Bachelor's degree
  • At least 2-3 years' experience as an Operations Manager
  • Minimum 8-10 years' experience working in BPO industries
  • Ability to work on-site
  • Flexibility to start immediately
Benefits

As a valued member of our team, you can expect:

  • Government-mandated benefits
  • 13th month pay
  • Health maintenance organization (HMO)
  • Sick leave credits
  • Vacation leave credits
Salary

The estimated salary for this role is PHP70,000 per month, negotiable based on experience.



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