IT Operations Director

1 week ago


Pasig, National Capital Region, Philippines JK Network Services Full time
Job Summary

We are seeking a highly experienced IT Manager to join our team at JK Network Services. The successful candidate will oversee site operations, manage staff, and be responsible for day-to-day IT functions.

Key Responsibilities
  • Site Operations Management: Lead the management of 24x7 shift operations and supervise a team of professionals.
  • Task Allocation: Strategically distribute workloads and manage resource constraints to ensure optimal productivity.
  • IT Operations Management: Handle day-to-day IT functions, including escalations and ticket management, ensuring seamless service delivery.
  • Reporting: Generate reports on system uptime, service level agreements (SLAs), ticket resolution, and customer issues, providing valuable insights for business growth.
  • On-Call Support: Provide 24x7 on-call support as needed, demonstrating exceptional commitment to our clients.
  • Incident and Process Management: Effectively handle system outages, ensure SLA compliance, conduct root cause analysis, and manage incident, request, change, and escalation processes.
Requirements
  • Experience: A minimum of 8-12 years in BPO/IT/ITES management roles is required.
  • Skills: Proven leadership, problem-solving abilities, and strong communication skills are essential for success in this role.
  • Flexibility: Availability for on-call duties around the clock is necessary.
Compensation Package

The estimated salary range for this position is $85,000 - $110,000 per annum, depending on experience and qualifications.


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