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Digital CX Specialist

2 weeks ago

Manila, National Capital Region, Philippines TDCX Group Full time

TDCX Group helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We provide transformative digital CX solutions to world-leading and disruptive brands, enabling them to acquire new customers, build customer loyalty, and protect their online communities.

As a Digital CX Specialist, you will be responsible for partnering with the appropriate department managers to deliver feedback on customer interactions. You will also act as a resource and advisor to the training department, identifying training deficiencies and trends.

You will need excellent verbal and written communication skills in English and the language of the supporting market. You should also have experience in performing quality audits, root cause analysis, calibration, and process improvement initiatives.

We offer an attractive remuneration package, flexible working arrangements, and a positive culture that encourages personal growth and development. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.