Quality Assurance Team Lead

4 days ago


Manila, National Capital Region, Philippines Neksjob Full time
Job Description

We are seeking an experienced Quality Assurance (QA) Team Lead to oversee the quality of customer interactions across multiple communication channels. This role involves supervising QA professionals, leading quality-focused projects, and working closely with training and operations teams to improve agent performance.



  • Manila, National Capital Region, Philippines Tyler Technologies, Inc. Full time

    Job OverviewTyler Technologies, Inc. is seeking an experienced Quality Assurance (QA) professional to fill the role of a Team Lead.


  • Manila, National Capital Region, Philippines IntouchCX Full time

    IntouchCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Quality Assurance Team Lead role at IntouchCXAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Salary Range: Php 25,500 – Php 35,000Employment Type: Full-TimeJob SummaryWe are looking for an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple channels, including phone, email, and live chat. This role ensures a consistent,...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining...


  • Manila, National Capital Region, Philippines IntouchCX Full time

    About the RoleThis mid-senior level position requires a skilled leader to oversee the development and implementation of Quality Assurance processes and procedures.The successful candidate will have a deep understanding of quality tools and methodologies, including six sigma. They will also possess excellent leadership, decision-making, and analytical...


  • Manila, National Capital Region, Philippines Neksjob Full time

    We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining...


  • Manila, National Capital Region, Philippines Neksjob Full time

    We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining...


  • Manila, National Capital Region, Philippines SSG Full time

    About the RoleAs a Quality Assurance Supervisor with SSG, you will lead and mentor a team of Quality Analysts to monitor and enhance customer interactions. Your key responsibilities include developing and implementing quality assurance strategies to improve performance metrics, conducting call audits, analyzing trends, and providing actionable insights for...


  • Manila, National Capital Region, Philippines Neksjob Full time

    We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining...


  • Manila, National Capital Region, Philippines Abenson Ventures, Inc. Full time

    About Our TeamWe value teamwork and collaboration at Abenson Ventures, Inc. We are currently seeking a Quality Assurance Lead to ensure the highest quality standards are met.ResponsibilitiesDevelop and implement quality assurance processes.Conduct regular site visits to monitor progress.Collaborate with cross-functional teams.Identify and address quality...


  • Manila, National Capital Region, Philippines Malayan Savings Bank Full time

    About the RoleThe Quality Assurance Lead is responsible for leading the development and implementation of quality assurance policies and procedures across the organization. This includes identifying areas for improvement and developing strategies to address these gaps.Key Responsibilities:Drive and manage the program of the bank and provide oversight on...


  • Manila, National Capital Region, Philippines Chooks to Go Inc. Full time

    **Quality Assurance Lead Position**Chooks to Go Inc. is seeking a highly experienced professional to assume the role of Quality Assurance Lead.This key role involves ensuring the highest standards of quality and safety in our food products and services.About the JobResponsibilities include developing and implementing quality control measures to prevent...


  • Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

    Job DescriptionWe are seeking a highly experienced and skilled Quality Assurance Lead to join our team at WNS Global Services, Inc. In this role, you will be responsible for leading the quality assurance function and ensuring that our processes and procedures meet the highest standards of excellence.The ideal candidate will have a strong background in...


  • Manila, National Capital Region, Philippines Axos Bank Full time

    Born digital-first, Axos Bank delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. As a Quality Assurance Lead, you will be responsible for leading the testing effort to ensure the quality of our core functionality. This includes developing and...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Quality Assurance Team Lead Job Summary:Neksjob Corporation is seeking an experienced Quality Assurance Team Lead to join our dynamic team. As a key member of our quality assurance department, you will be responsible for leading the QA team in delivering exceptional customer experiences through innovative quality assurance strategies.In this critical role,...


  • Manila, National Capital Region, Philippines Security Bank Corporation Full time

    The RoleAs a Quality Assurance Manager, you will be responsible for developing, maintaining, and enhancing quality assurance policies, procedures, and tools within the Business Banking Segment (BBS). It involves conducting regular reviews, monitoring internal processes, resolving service complaints, and ensuring compliance with regulatory standards. The...


  • Manila, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corporation Full time

    Job Description:This is a full-time on-site position for a QA Supervisor at Visaya Knowledge Process Outsourcing Corporation in Pasig. The role involves overseeing the quality assurance process, ensuring compliance with industry standards and regulations.The QA Supervisor will be responsible for developing and implementing quality assurance policies,...