Quality Assurance Strategist

4 days ago


Manila, National Capital Region, Philippines Weblio Philippines Inc. Full time
Job Description

About the Role:

The Chief Quality Assurance Manager will lead the QA team in driving a culture of accountability and proactive problem-solving, ensuring the team has the necessary skills to achieve departmental goals.

Main Responsibilities:

  • Leadership and Management: Provide strategic leadership and direction to the QA team, mentoring and coaching managers and team members to foster a culture of continuous improvement.
  • Quality Assurance and Improvement: Develop and implement comprehensive quality assurance strategies and initiatives aligned with the company's business strategy, evaluating and monitoring key performance indicators to identify areas for improvement.
  • Tutor Quality and Development: Oversee the improvement of lesson quality delivered by home-based tutors, developing and implementing preventive measures to address potential lesson issues.
  • Process Optimization: Continuously improve LEM productivity by identifying enhancement areas and implementing effective actions, optimizing coaching and mentoring sessions for tutors.

Requirements:

  • Strategic leadership and management skills.
  • Strong understanding of quality assurance principles and processes.
  • Excellent communication and interpersonal skills.
  • Able to work independently and collaboratively as part of a team.


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