Iloilo Advisor – Customer Support Specialist

5 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱45,000 - ₱65,000
Customer Service Professional

This role is centered on delivering top-notch customer service and support through various channels. The ideal candidate will be responsible for:

  • Providing prompt and courteous assistance to customers via phone, email, or chat.
  • Resolving customer complaints in a timely and professional manner.
  • Maintaining accurate records of customer interactions and resolving issues efficiently.
  • Collaborating with internal teams to provide seamless customer experiences.

The successful candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. They will also be able to adapt to changing situations and priorities, while maintaining a high level of professionalism and attention to detail.

Key Responsibilities
  • Deliver exceptional customer service and support through multiple channels.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Maintain accurate records of customer interactions and resolve issues efficiently.
  • Collaborate with internal teams to ensure seamless customer experiences.
Requirements
  • A high school diploma or equivalent is required; relevant experience is preferred.
  • Excellent communication and interpersonal skills are essential.
  • Strong problem-solving and analytical skills are necessary.
  • The ability to work in a fast-paced environment with multiple priorities is crucial.
  • Professionalism and attention to detail are vital.

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