Technical Systems Support Specialist

3 days ago


Manila, National Capital Region, Philippines Total Information Management Corp. Full time

Job Summary:

The Technical Systems Support Specialist will be responsible for attending to any server and storage-related issues for clients under maintenance contract with ATI. The role involves performing Preventive Maintenance on a periodic or as-needed basis. Part of the preparation is to engage in training, either formal or self-study. The specialist may also be involved in project implementation depending on their knowledge and skills. Accounts will be assigned under their care and they will be responsible for addressing any concerns or issues presented.

Duties and Responsibilities:

  • Develop and maintain installation and configuration procedures.
  • Respond to service calls for clients with maintenance agreements.
  • Identify, analyze, and resolve issues related to systems, servers, and storage.
  • Resolve server/storage issues by identifying root causes and taking immediate remedial action.
  • Formulate and implement corrective and preventive actions to prevent re-occurring issues.
  • Participate in project implementation, including installing, setting up, and configuring servers and storage.
  • Perform preventive maintenance tasks.
  • Engage in ongoing training and skills development.
  • Oversight of accounts, including managing parts inventory and addressing issue(s) and concerns.

Qualifications:

Education:

  • Computer Engineering
  • Electronics and Communications Engineering (ECE)
  • Computer Science/Information Technology

Experience:

  • At least 1-2 years of relevant working experience.

Skills and Competencies:

  • Experience with Windows configuration, administration, and troubleshooting
  • Server and storage configuration or troubleshooting skills
  • Basic knowledge of Linux or VMware
  • Basic networking concepts and troubleshooting

About Total Information Management Corp.:

Total Information Management Corp. offers a dynamic work environment and opportunities for professional growth and development. We are committed to providing excellent customer service and ensuring the success of our clients. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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