Customer Experience Specialist

6 days ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Summary

We are seeking a highly motivated and experienced Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the quality of our services and products.

Key Responsibilities:

  1. Conduct audits to ensure quality compliance within the account.
  2. Track performance and identify areas for improvement.
  3. Develop and implement processes to improve quality.
  4. Collaborate with supervisors to share quality performance issues and provide regular reports on overall performance and trends.

Requirements:

  • Minimum 2-3 years of experience as QA in contact center/BPO.
  • Excellent communication and feedback coaching skills.
  • Ability to work in shifts.

What We Offer:

BEST CAREERS AND OPPORTUNITIES offers a competitive salary and benefits package. We are committed to delivering exceptional services and products that meet the needs of our customers.



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