Customer Service Representative

4 weeks ago


Cainta, Calabarzon, Philippines Roami Full time

Job Summary


We are seeking a skilled Customer Service Representative - Hospitality Expert to join our team at Roami. This role is ideal for individuals who possess excellent communication skills, a passion for delivering exceptional customer experiences, and a strong understanding of hospitality principles.



About the Job

The Customer Service Representative will be responsible for providing top-notch support to our guests, ensuring their needs are met, and exceeding their expectations. Key responsibilities include:



  • Handling guest inquiries and resolving issues promptly and professionally
  • Providing personalized assistance with booking modifications, cancellations, and refunds
  • Collaborating with other departments to ensure seamless customer service and support
  • Utilizing technology to streamline operations and improve efficiency
  • Performing tasks and projects assigned by management as needed


Qualifications

To succeed in this role, you should have:



  • Excellent phone skills and experience in customer service
  • A minimum of 3 years of prior experience in a related field, preferably in hospitality or travel
  • Detailed knowledge of property management systems and software applications
  • Proven problem-solving skills and ability to think creatively
  • Flexibility and adaptability in a fast-paced environment
  • Strong time management skills and ability to prioritize tasks effectively
  • A positive attitude and strong work ethic


What We Offer

As a Customer Service Representative - Hospitality Expert at Roami, you can expect a competitive salary of $45,000 per year, a comprehensive training program, and opportunities for professional growth and development.


We are an equal-opportunity employer committed to providing accommodations to applicants with disabilities. If you require any accommodations during the application or interview process, please reach out to us.



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