Senior Operations Manager

13 hours ago


Pasig, National Capital Region, Philippines Comcast Full time
Job Overview

Comcast is seeking a highly skilled and experienced Senior Operations Manager to lead our Global Service Delivery team. This individual will be responsible for overseeing the multi-product and enterprise solutions technical teams, ensuring stable, robust, and scalable operational processes to support enterprise customers.

Key Responsibilities:
  • Lead all operational aspects by ensuring stable, robust, and scalable operational processes to support enterprise customers.
  • Play an active role in the management team by participating in project management prioritization, daily change management meetings, and other departmental responsibilities.
  • Create and implement standardized processes and improve on existing methodologies, including departmental structures and organizational improvements.
  • Ensure team coverage of 24/7/365 operations, to include data center operations, on-call duties for technical response management and issue resolution.
  • Work closely with team leaders to assure high levels of customer satisfaction.

The ideal candidate will have at least 10 years of experience in service delivery, with a proven track record of leading cross-functional teams and implementing process improvements. Strong leadership and communication skills are essential for this role, as well as the ability to work effectively in a fast-paced environment.



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