IT Service Delivery Specialist

2 days ago


Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱3,700 - ₱4,700
Job Title: Technical Support Representative, Tier 2

This role entails high-level responsibility, serving as the initial point of contact for internal and external stakeholders. The successful candidate will be part of a team providing technical support to clients and colleagues.

The ideal hire will be responsible for receiving daily calls, emails, and chats to triage and escalate issues from lower-tier representatives.

  • Provide top-notch technical assistance via phone, email, and chat for customers experiencing escalated technical difficulties.
  • Maintain consistent ticket quality, meeting monthly review targets.
  • Support users of Turnitin products (administrators, instructors, assistants, exam takers, and proctors) ensuring problem resolution, system access, optimal performance, and overall customer satisfaction.

Candidates should possess 2 years of customer support experience, a Bachelor's degree in Computer Science or equivalent work experience, strong knowledge of Windows and Mac OS, understanding of multiple integration paths, and expertise in relevant areas.

A successful candidate will be approachable, guiding junior team members with their area of expertise.



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