Senior E-Commerce Security Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeFraud Full time $160,000 - $200,000

About the Role

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This role is responsible for safeguarding our client's e-commerce operations and ensuring customer trust in their premium wellness brand.

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The Fraud Analyst will act as the primary guardian against fraudulent activities across multiple payment platforms while maintaining legitimate customers' seamless experience.

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Key Responsibilities:

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  • Risk Management & Analysis\
    • \
    • Review and assess high-risk transactions\
    • Identify suspicious patterns in customer behavior\
    • Monitor multiple payment gateway activities\
    • Implement risk-mitigation protocols\
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  • Customer Trust Protection\
    • \
    • Handle sensitive customer interactions with discretion\
    • Conduct confidential account reviews\
    • Resolve complex situations while maintaining customer satisfaction\
    • Uphold community trust standards\
    \
  • System & Policy Enhancement\
    • \
    • Contribute to improving fraud prevention systems\
    • Document and update internal security protocols\
    • Identify gaps in current fraud prevention measures\
    • Recommend process improvements\
    \
  • Compliance & Reporting\
    • \
    • Maintain detailed records of fraud cases\
    • Ensure adherence to internal policies\
    • Generate and analyze fraud prevention metrics\
    • Collaborate with team members on risk evaluation\
    \\

Requirements

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  • Minimum 3 years of experience in customer experience or similar roles\
  • Proven track record in fraud analysis or risk management\
  • Experience with e-commerce or consumer packaged goods (CPG) industry\
  • Demonstrated ability to handle sensitive information with discretion\
  • Strong analytical and pattern recognition skills\
  • Excellent problem-solving abilities\
  • Exceptional attention to detail\
  • Strong communication and empathy skills\
  • Ability to work autonomously with sound judgment\
  • Experience with multiple payment gateway systems\
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Preferred Qualifications

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  • Fraud detection and prevention\
  • Risk assessment\
  • Pattern recognition\
  • Payment gateway systems\
  • Data analysis\
  • Process improvement\

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