Ambitious Customer Service Professional Wanted

2 days ago

Taguig, National Capital Region, Philippines beBeeDispatcher Full time $7,200 - $7,800
The Medical Dispatcher is a critical role in the non-emergency medical transportation (NEMT) industry. This position requires a high degree of organization, effective communication, and problem-solving skills to ensure seamless communication between clients, drivers, and healthcare providers.
Job Responsibilities:
  • Answer incoming calls professionally and courteously using designated communication platforms.
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into dispatch software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients.
  • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the driver's support or safety coordinator.
  • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to the admin team.

Required Skills and Qualifications:
  • Experience in NEMT dispatching or customer service is preferred.
  • Ability to learn dispatch software or other NEMT dispatching platforms.
  • Familiarity with RingCentral VOIP or similar call center communication systems.
  • Strong customer service skills, including conflict resolution and patience.
  • Ability to multi-task in a fast-paced, high-call-volume environment.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and critical-thinking skills.
  • Knowledge of HIPAA policies and confidentiality best practices.
  • Reliable internet connection and ability to work remotely.

Benefits:The Medical Dispatcher will have the opportunity to work in a dynamic and growing industry, providing essential transportation services to vulnerable populations.

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