Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000
Job Opportunity

We're seeking a customer-focused professional to deliver high-quality service support across our diverse portfolio of clients. In this role, you'll assist customers with their enquiries and provide exceptional service.

This is an excellent opportunity to contribute to impactful projects with well-known brands. If you're a skilled problem solver who excels at creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior experience in call centre operations and reside within a reasonable commuting distance from our office location.

You'll also need:

  • A fast and reliable internet connection
  • An appropriate and quiet workspace
  • Excellent proficiency in the English language
  • Experience working from home

To be considered for this position, please complete a full application on our careers page, including screening questions and a pre-employment test.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the relevant team members.
  • Stay up-to-date with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

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