Pet Support Expert

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,000,000
Job Overview

As a Customer Success Specialist, you will be responsible for delivering timely and professional support to clients' customers across various communication channels.

  • Respond to customer inquiries from pet owners and pet sitters via email, phone, live chat, and social media platforms.
  • Provide assistance and resolution for common marketplace concerns, including booking issues, refunds, and general service questions.
  • Review and process pet sitter applications, ensuring all profile details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested by pet owners or sitters.
  • Escalate high-priority or sensitive issues to senior agents or managers when necessary.
  • Follow internal guidelines and workflows to ensure all actions are properly documented and compliant.
Required Skills and Qualifications
  • At least 2+ years of experience in a customer support role handling phone, email, and chat.
  • Ideally, you have worked for an Australian company before and understand the Australian market.
  • Experience in a startup company is a plus.
  • You have a love for pets: this will help you understand and communicate with our users who absolutely love pets.
  • Able to work from home permanently.
Benefits

We offer competitive rewards, a collaborative spirit, work-life harmony, career growth opportunities, and inclusive teamwork.

  • Competitive compensation package.
  • Healthcare coverage on day one, plus one or more dependents.
  • Paid time-off with cash conversion.
  • Group life insurance.
  • Performance bonuses.
About Us

We foster an inclusive culture that celebrates diversity and fosters an inclusive environment. We believe that equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

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