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Knowledge Management Strategist

1 week ago

Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Job Title: Knowledge Management Strategist

We are seeking a skilled Knowledge Management Strategist to join our team at weSource Management Consultancy Firm. As a key member of our organization, you will be responsible for establishing and managing the Service Knowledge Management System and Process.

About the Role:
• Establish and manage the team's Service Knowledge Management System and Process.
• Coordinate the knowledge management culture and capabilities building process across the teams.
• Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
• Deploy training, communications, and awareness programs related to service management processes.
• Manage and align internal training on headline activities that impact knowledge management across teams.
• Monitor and review the activities of the teams that participate in the knowledge management practice.
• Conduct regular and ad hoc practice analysis, and initiate improvements to the practice, procedures, used methods, and tools.

Requirements:
• At least 5 years professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment, preferably on a global team.
• Proven ability to collaborate effectively with cross-functional teams, and lead knowledge teams in their delivery.
• Demonstrated ability to identify and drive continuous improvement.
• Proficiency in knowledge bases and MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI.
• Excellent written and verbal communication skills in English as a minimum.
• Project Management and Prioritization skills.
• Ability to quickly learn and navigate new processes, tools, people, and cultures.
• Ability to manage stakeholders to ensure execution of projects across teams.