Advanced Technical Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱50,000 - ₱75,000
Job Overview

An advanced IT specialist is responsible for delivering top-notch technical support and problem-solving services for end-user devices, software applications, and company infrastructure. Key duties include managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and serving as a Level 3 escalation point.

Key Responsibilities
  • Troubleshoot issues related to End User Devices including Desktops, Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, Wi-Fi, and more.
  • Troubleshoot issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud Authentication).
  • Adhere to proper company procedures including response time, escalation, communication, and documentation.
  • Properly manage ticket workspace in the help desk system - everything clean, updated, resolved properly, and generally done aesthetically.
  • Provide constant communication proactively to avoid customer frustration or long time on computers during working hours.
  • Setup networks during client onboarding or project.
  • Collaborate with vendor technical support to resolve issues or implement new solutions.
  • Implement SaaS solutions as needed.
  • Address infrastructure issues discovered by NOC.
  • Document and improve department processes.
Required Skills and Qualifications
  • 7+ years of IT experience (Desktop Support, Systems Engineering, Systems Administration).
  • Helpdesk MSP experience.
  • Familiarity with RMM and PSA tools (e.g., Datto, Kaseya, NinjaOne, Halo, ConnectWise, Autotask).
  • End User Support/Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, MDM.
  • Support of Cloud products: Office 365, SharePoint/OneDrive, Azure, Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms (DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy.
  • Basic Exchange Server, Basic SQL Server.
  • Support of BDR Products: Veeam, Azure, Local NAS.
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking: TCP/IP, LAN/DMZ/WAN, DHCP, DNS, Routing, Switching, VPN, and Firewalls.
Benefits and Opportunities

This role offers a dynamic and challenging work environment that fosters growth and development. As a key member of the team, you will have opportunities to learn from experienced professionals, contribute to the success of the organization, and advance your career in the field of IT.

About This Role

This position requires a highly skilled and dedicated individual who can deliver exceptional results in a fast-paced environment. If you are passionate about IT, committed to excellence, and eager to take on new challenges, we encourage you to apply for this exciting opportunity.

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