Advanced Technical Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $5,000 - $7,000
Technical Support Specialist Role

This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across systems, hardware, and software platforms.

The successful candidate will work closely with Tier 1 support, system administrators, and other IT functions to ensure efficient issue resolution, system reliability, and user satisfaction.

Responsibilities:
  • Tier 2 Support & Troubleshooting: Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Account & Access Management: Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance: Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Knowledgebase & Documentation: Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support: Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
Required Skills and Qualifications:
  • Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
Benefits:
  • Competitive salary.
  • Work From Home option.
  • Annual contractor bonus.
  • Comprehensive benefits package includes HMO for the contractor and immediate family (spouse and children) after three months.
  • Sick leave and paid time off after three months.
  • Maternity/Paternity leave (applicable after six months).
Why Join Our Team?
  • Be on the cutting edge - we are transforming the way teams win online.
  • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
  • Learn – from the best Our team is full of talented people who want to help you learn, grow – providing you with mentorship, industry's best practices and thought leadership.
  • Grow fast – the eCommerce industry has grown fast in the past 2-3 years. We have grown even faster than most high-tech companies in the market.

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