Quality Experience Manager
3 days ago
About Our Company
Addforce Human Resource Solution Inc is a dynamic and forward-thinking HR services provider.
We are seeking a talented Sentiment Supervisor to join our team and contribute to our mission of delivering exceptional customer experiences.
The successful candidate will be responsible for driving quality initiatives, managing customer sentiment, and providing training to employees.
Key Responsibilities:
- Drive quality initiatives to improve customer satisfaction
- Manage CSAT/NPS to drive business growth and customer loyalty
- Provide training to employees on quality procedures and best practices
- Collaborate with cross-functional teams to achieve business objectives
Requirements:
- College Degree
- At least 2-3 years of work experience as Quality Supervisor
- Experience in scrubbing and deep dive analysis for CSAT/DSAT
- CSAT/NPS Management experience
- Knowledge/Exposure as a Trainer
- Blended account experience
- Sales Account experience
Why Join Us:
A competitive salary, opportunities for professional growth, and a dynamic work environment make us an attractive choice for talented professionals like you.
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