Digital Commerce Customer Service Professional

1 day ago


Cabuyao, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $60,000
Customer Support Specialist Role

This position requires exceptional leadership capabilities, extensive experience in managing customer service operations, and a deep understanding of digital commerce processes.

Key Responsibilities
  • Identify and resolve the root causes of systemic customer issues to prevent recurrence.
  • Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive knowledge of products, services, and internal procedures.
  • Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 5 years of experience in customer service management, preferably in a digital commerce or subscription-based environment.
  • Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM (experience with subscription management platforms is highly preferred).
  • A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.


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