Retail Shift Manager

5 days ago


Manila, National Capital Region, Philippines Robinsons Supermarket Corporation Full time

Job Summary:

In the absence of the store supervisor, a shift leader serves as a store's second in command, supporting the store supervisor with day-to-day management and administrative functions. This includes maintenance of inventory levels, cash handling, and all related reportorial works.

Main Responsibilities:

  1. Ensure compliance with basic cash handling procedures, including petty cash fund, change fund, and cashier's fund integrity.
  2. Digital wallet, telco/airload balances, and phone cards must be properly accounted for and endorsed to the incoming shift. High-valued items like liquors and cigarettes should also be endorsed accordingly.
  3. Guarantee the availability of stocks, placing orders according to assigned categories. Perform End Of Business Day (EOD) tasks and send daily sales updates to the Operations Manager before 7am on weekends.
  4. Awareness of JDA system functionality and Return to Vendor (RTV) vouchers creation for Direct To Store Deliver (DSD) suppliers like Gardenia, Marby, Selecta, and Tube Ice.
  5. Cut terminal sales mid-shift and secure cash sales for deposit.
  6. Fill out endorsement logbooks for graveyard shifts and upload store deliverables such as pending repairs and maintenance, Fixed Asset Transfer (FAT), and other related reports.
  7. Maintain basic food safety standards to avoid customer complaints. Reinforce customer-centric service standards and ensure employees adhere to these principles.
  8. Follow standard delivery receiving procedures. Discrepancies must be noted and reported to DC through email using provided contact points.
  9. Validate gondola assignments per employee and strictly enforce operations standards in relation to Store Operations Excellence (SOE) Checklist.
  10. Enforce company policies and report non-compliant employees to HRD.
  11. Ensure completeness and accuracy of store forms, documents, and SharePoint folders of assigned deliverables.
  12. Make recommendations to the store supervisor based on customer flow, service, Retail Trade Area (RTA) check, and sales trends of assigned shifts.
  13. Monitor progress of programs, initiatives, and promotions that generate sales. Monitor cost reduction items such as disposals, external & internal pilferages.
  14. Safeguard company assets and properties by following control procedures and report equipment breakdown to minimize sales opportunity loss.
  15. Perform other assigned functions connected with Operations, including compliance with local and national regulations.


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