Compliance Advisor

4 days ago


Taguig, National Capital Region, Philippines KMC Careers Full time
Job Summary

We are seeking a highly motivated Compliance Advisor to join our team at VikingCloud. As a key member of our customer support team, you will provide expert guidance and assistance to our merchant customers in achieving and maintaining PCI-DSS compliance.

Key Responsibilities
  • Provide professional support via inbound and outbound calls, emails, and web-chat communication methods.
  • Educate callers on the importance of PCI-DSS compliance and offer tailored assistance throughout the process.
  • Identify opportunities to promote Sysnet products and services, taking prompt action when necessary.
  • Assist callers with login and navigation of our proprietary online portal solution, Sysnet Air.
  • Foster excellent customer relationships by delivering first call resolution through thorough information gathering and efficient issue resolution.
  • Maintain composure during assertive or complicated calls, escalating only when necessary.
  • Accurately log each call using relevant systems and guidelines.
  • Meet call metrics aligned with Service Level Agreements while adapting to business needs as required.


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