Hospitality Service Associate
6 days ago
About NSDMM Management Services Inc.
We are a dynamic and fast-growing company that values excellent customer service. Our team is comprised of highly trained and motivated professionals who strive to deliver exceptional experiences for our clients.
Job Summary
We are seeking a skilled Concierge Representative to join our team at Ayala Malls Abreeza. As a Concierge Representative, you will be responsible for providing top-notch customer service, ensuring seamless interactions with our guests, and resolving any issues promptly and efficiently.
Key Responsibilities
- Deliver outstanding customer service by greeting customers warmly, answering queries professionally, and addressing concerns promptly.
- Multitask and prioritize tasks effectively to meet customer needs, consistently maintaining high levels of quality and productivity.
- Identify opportunities to enhance the customer experience and proactively offer assistance wherever possible.
- Answer phone calls in a professional and timely manner, addressing inquiries and resolving issues efficiently.
- Respond quickly and effectively to emergencies, ensuring customer satisfaction and security.
Requirements
To succeed in this role, you should possess:
- A Bachelor's Degree in Hotel and Restaurant Management, Tourism, Mass Communications, International Travel, Sports Science, Physical Education, or equivalent.
- Prior experience or on-the-job training in hospitality, catering, or event planning is preferred but not required.
- Excellent verbal and written communication skills in English.
- A mature and well-mannered demeanor, with strong interpersonal communication skills.
- Ability to work flexible hours and deploy to various locations as needed.
Benefits
We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.
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