Customer Service Excellence Associate

4 days ago


Davao City, Davao, Philippines Flatworld Philippines Full time

Flatworld Philippines is seeking a skilled Quality Assurance Associate to join our team. In this role, you will be responsible for evaluating the performance of our call center associates and identifying opportunities for improvement. You will analyze data from various sources, including calls, emails, and chat responses, to ensure that we are meeting the highest standards of customer service.

To excel in this position, you must have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You should also be able to work independently and as part of a team, with a high degree of autonomy. If you are a detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

  1. Strong analytical and problem-solving skills
  2. Excellent communication and interpersonal skills
  3. Ability to work independently and as part of a team
  4. Detail-oriented and results-driven


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