HR Support Advisor
4 days ago
About Us
We are Unilever, a global company that makes a real impact on the world. We believe in doing business the right way, which drives superior performance. Our people are at the heart of what we do, and we believe that when they work with purpose, we will create a better business and a better world.
Job Description
This is an exciting opportunity to join our team as an HR Support Advisor. In this role, you will provide real-time support to employees and management on HR-related inquiries, ensuring a high level of service excellence and employee satisfaction.
Main Responsibilities
- Deliver real-time support for Tier 1 HR queries via live chat enabled by ServiceNow.
- Assume the role of Tier 0 Champion to work with the Global team on self-service delivery model and continuous improvement.
- Collaborate with HR team members and our centres of excellence to update and maintain an accurate knowledge base for query resolution.
- Identify and escalate complex issues in line with the Unilever HR service delivery model.
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