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Employee Support Advisor

2 weeks ago

Taguig, National Capital Region, Philippines Unilever Full time
Job Description

The People Operations Subject Matter Expert will be responsible for providing operational knowledge and expertise in Workday Employee data management and Employee Experience processes for the Greater Asia & 1UL market.

This role will ensure all employee data support is provided or executed with accuracy and timely delivery. The ideal candidate will have a proven track record in customer service, PEX, HR advisory or live chat support, preferably within an HR context.

Responsibilities
  • Serve as the primary point of contact for the Manila Hub People Operations team, raising escalations to the People Operations Lead.
  • Assume role of Compliance Champion, ensuring high quality and compliant transactions in day-to-day operations.
  • Lead ad-hoc and BAU activities for People Operations (i.e., APR Change).
  • Manage BCP (business continuity plan) for markets to ensure smooth, uninterrupted operations with the following data management responsibilities.
Skills and Qualifications
  • Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous.
  • Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context.
  • Understanding of HR process and policy with experience working in regional or multi-country operations is desirable.
  • Knowledge of HR processes and best practices.