Customer Service Operations Coordinator
2 days ago
About Tangent Solutions, Inc.
We are a leading solutions provider dedicated to delivering exceptional customer experiences. Our team is passionate about innovation and excellence, and we're looking for like-minded individuals to join us.
Job Description
The Account Services Assistant plays a critical role in ensuring seamless operations and delivering top-notch service to our clients. This role involves working closely with the Account Coordinator and Account Supervisor to resolve terminal-related concerns, prepare supporting documents, and maintain accurate records.
Responsibilities
- Assist the Account Coordinator in addressing daily terminal-related concerns from accounts.
- Prepare all necessary documents for billing, adhering to strict timelines.
- Establish and maintain window times for issue resolution based on agreed service levels.
- Collaborate with key support groups to ensure adherence to escalation procedures.
- Provide regular, detailed reports and updates to accounts based on established deliverables.
- Support the Account Coordinator and Account Supervisor in developing presentations for key accounts.
- Participate in preparing and presenting monthly service review reports for key accounts.
- Implement efficient filing and documentation systems for account records and other official documents.
- Facilitate coordination between the Operations Department and merchants for supply pickups and deliveries.
- Deliver comprehensive, timely reports and updates to Sales Managers based on set deadlines.
- Contribute to achieving quality objectives by implementing quality improvement initiatives.
Requirements
- Bachelor's Degree in relevant field (IT, Business Administration, Marketing).
- Minimum 1 year of experience in executive and/or administrative roles.
- Proficiency in Microsoft Office applications.
- Demonstrated ability to multitask, prioritize tasks, and meet deadlines.
- Excellent written and verbal communication skills.
- Able to work independently with minimal supervision.
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