Customer Service Liaison

7 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

**About the Role**

The Freight Forwarding Coordinator will play a critical role in ensuring the smooth operation of our sales support team. You will be responsible for answering phone calls and responding to emails from clients, creating potential clients in Client Intelligence, drafting quotes, and confirming bookings via email.

Key Responsibilities:

  • Provide exceptional customer service and support to clients
  • Manage and maintain accurate records of client interactions and communications
  • Collaborate with team members to ensure seamless delivery of services
  • Identify and implement process improvements to increase efficiency and productivity
  • Develop and maintain positive relationships with clients and internal stakeholders

Requirements:

  • 1-year experience in Customer Service or Sales Support in Freight Forwarding, Logistics, or Shipping industry
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Proficient in using Microsoft Office and other software applications
  • Strong problem-solving and analytical skills


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