Home User Advocate

22 hours ago

Pasig, National Capital Region, Philippines beBeeSpecialist Full time ₱4,000,000 - ₱8,000,000
Product Excellence Specialist

The role of a Product Excellence Specialist is to drive product quality initiatives by efficiently triaging bugs and actively supporting the validation and analysis of user feedback to drive product improvements.

About the Job

As a vital part of our team, you will ensure the delivery of a high-quality user experience by proactively addressing issues. This position contributes to the team's efforts in providing a reliable, user-focused solution that aligns with business objectives and continuously meets user needs.

Key Responsibilities:
  • Stay up-to-date on product updates and new features to effectively manage bugs and feedback.
  • Provide timely and accurate support to internal customers across designated channels.
  • Create data-driven insights to influence decisions and drive improvements within the function.
  • Engage in team huddles and share valuable insights, offer solutions, and address potential challenges.
  • Take ownership of key responsibilities, including bug reports, feedback reports, metrics, data analyses, and quality audits.
  • Exhibit critical thinking by effectively addressing bugs and feedback, provide constructive feedback, and collaborate with team members and internal customers to resolve knowledge gaps and errors.
  • Manage special projects, trackers, reports, and analyses while coordinating with stakeholders to ensure timely and efficient delivery.
  • Cross-functionally collaborate with other teams to improve product performance and user experience.
  • Assist in creating and maintaining documentation and best practices related to product usage, bug resolution, and feedback management.

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