Dedicated User Advocate

1 day ago

Pasig, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Specialist

This role involves providing exceptional support to our global user base through various communication channels. Your ability to communicate clearly and demonstrate empathy toward customer needs will be essential in delivering timely solutions and ensuring a seamless experience.

Responsibilities:
  • Providing top-notch support via email, chat, and other channels
  • Troubleshooting user concerns, identifying issues, and delivering proactive solutions
  • Ensuring prompt and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborating with teams to enhance processes, gather feedback, and align with customer needs
  • Documenting recurring issues and customer feedback to improve the overall user experience
  • Building positive relationships with users to ensure they feel supported and valued
Requirements:
  • Customer support experience in SaaS or strong knowledge of the industry
  • Exceptional written and verbal communication skills in English
  • Strong problem-solving abilities and a solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-centric attitude with a commitment to creating positive experiences
  • Tech savvy - A willingness to learn and explore software and tools
  • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
  • Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication
Benefits:
  • Competitive compensation
  • Flexible remote work arrangement during specified work hours
  • A collaborative and innovative team culture focused on continuous learning and improvement
  • Opportunities for professional growth and development within a rapidly evolving company
  • Access to cutting-edge tools and technologies to enhance support capabilities
Job Details:
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and Consulting

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