Ecommerce Operations and AI Integration Lead
5 days ago
Lazada is looking for a highly skilled Customer Experience Operations Manager to lead our AI chatbot and voicebot product operations. The successful candidate will have 3+ years of experience relating to operating AI chatbot or voicebot or eCommerce operations, with a strong background in user-centric design and human-computer interaction.
The ideal candidate will have excellent communication and presentation skills, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders.
Responsibilities:
- Lead the development and implementation of AI chatbot and voicebot product operations strategies
- Develop and maintain a deep understanding of Lazada's proprietary buyer chatbot and voicebot products
- Collaborate with cross-functional stakeholders to identify and implement process improvements
- Develop and maintain dashboards and reports to track key performance indicators
- Provide regular updates and insights to senior leadership
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Lazada AI Chatbot Expert
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