Ecommerce Operations and AI Integration Lead

5 days ago


Manila, National Capital Region, Philippines Lazada Full time

Lazada is looking for a highly skilled Customer Experience Operations Manager to lead our AI chatbot and voicebot product operations. The successful candidate will have 3+ years of experience relating to operating AI chatbot or voicebot or eCommerce operations, with a strong background in user-centric design and human-computer interaction.


The ideal candidate will have excellent communication and presentation skills, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders.


Responsibilities:

  1. Lead the development and implementation of AI chatbot and voicebot product operations strategies
  2. Develop and maintain a deep understanding of Lazada's proprietary buyer chatbot and voicebot products
  3. Collaborate with cross-functional stakeholders to identify and implement process improvements
  4. Develop and maintain dashboards and reports to track key performance indicators
  5. Provide regular updates and insights to senior leadership


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