Logistics Operations Lead

7 days ago


Manila, National Capital Region, Philippines Shopee Full time
Job Description

We are seeking a skilled Logistics Operations Lead to join our team at Shopee. As a key member of our operations team, you will be responsible for managing the performance of hub leads and area fleet leads within your assigned region.

You will ensure that procedures and regulations are enforced across assigned hubs, and lead dispute resolution both within and outside the team. Your role will also involve improving key performance indicators (KPIs) for staff productivity, quality, service level, and stakeholder satisfaction.

You will work closely with the rest of the Operations team to improve internal processes between the hub and other teams, aiming to enhance Service Level Agreements (SLAs). Additionally, you will be responsible for implementing new processes and leading a team that can effectively and efficiently grow.

We are looking for an individual with strong leadership skills, experience in logistics, and a process-driven approach. You should have a Bachelor's Degree or higher in a related field and at least 5 years of experience in logistics, preferably with FMCG or 3PL experience. A background in Industrial and Process Engineering is also an advantage.

  • Responsibilities:
  • Manage the performance of hub leads and area fleet leads within your assigned region
  • Ensure procedures and regulations are enforced across assigned hubs
  • Lead dispute resolution within and outside the team
  • Improve KPIs for staff productivity, quality, service level, and stakeholder satisfaction
  • Work with the Operations team to improve internal processes and SLAs
  • Implement new processes
  • Lead a team that can effectively and efficiently grow
Requirements
  • Bachelor's Degree or higher in a related field
  • At least 5 years of experience in logistics, preferably with FMCG or 3PL experience
  • Leadership experience in a division or team
  • Process-driven individual
  • Data analysis experience, particularly in performance management
  • Background in Industrial and Process Engineering (advantage)
  • Familiarity with Six Sigma, Kaizen, and other quality principles/best practices (advantage)
  • Strong communication and listening skills
  • Able to manage teams remotely
  • Strong multitasking skills

Please note that owning a vehicle for transportation between hubs is required for this role.



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