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Senior Facility Services Manager

1 week ago

Cebu City, Central Visayas, Philippines CITADEL Pacific Full time

About CITADEL Pacific

CITADEL Pacific is committed to providing exceptional service to its clients.

Job Description

The Building Operations Director will be responsible for overseeing the management of CITADEL Pacific's physical environment and assets.

  • Facility Services
    • Manage the procurement of supplies and services within budget constraints
    • Oversee the maintenance and repair of HVAC, plumbing, electrical systems, and other critical infrastructure
    • Ensure that all facilities are properly maintained and repaired
  • Safety and Security
    • Ensure compliance with local, regional, and national regulations, including health and safety standards
    • Conduct regular inspections to identify and resolve safety hazards
    • Manage fire safety systems, including alarms and sprinklers, and ensure regular testing and maintenance
    • Establish safety programs and initiatives including protocols for accidents and incidents and its relevant reporting and documentation
    • Lead the security team including protocols and SOPs
  • Space Management
    • Plan and coordinate office space utilization and layout changes
    • Manage space allocation for departments and employees including storage facilities
    • Oversee the setup of new workspaces and the reconfiguration of existing ones
  • Emergency Response
    • Develop and implement emergency preparedness and response plans
    • Coordinate responses to facility-related emergencies and incidents
    • Ensure the availability and maintenance of emergency equipment
  • Staff Management
    • Supervise and train facilities staff and contractors
    • Conduct performance evaluations and address any staff issues
    • Align skillset and flexibility to support other service facets
  • Customer Service
    • Serve as the primary contact for internal and external facility-related inquiries
    • Address and resolve facility-related issues and complaints promptly
    • Provide proper escalations and facilitation of customer requests
  • Administrative Duties
    • Maintain accurate records of maintenance activities, repairs, and inventory
    • Prepare reports and documentation as required
    • Ensure inter-department coordination and support
    • Be proficient with the latest industry practices, standards, and regulations including any amendments
    • Ensure completion and up-to-date certifications and permits

Key Responsibilities:

  • Develop and implement strategies to improve facilities management efficiency and effectiveness
  • Collaborate with cross-functional teams to achieve business objectives
  • Manage facilities budgets and forecast expenses
  • Source, negotiate, and manage contracts with external vendors and service providers
  • Monitor vendor performance to ensure service levels meet organizational standards
  • Manage billing and payment issues related to facilities services