Medical Records Retrieval Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeMedical Full time $45,000 - $60,000
Job Overview

The Medical Records Retrieval Professional plays a crucial role in the healthcare medical records retrieval process. This position ensures all requests are complete, accurate, and prepared for downstream processing.

Key Responsibilities:
  • Provider Research & Identification
    • Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm.
    • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
    • Input all identified providers into the application.
  • Request Creation & Quality Control
    • Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
    • Create accurate base forms before assembling final submission packets.
    • Conduct thorough quality assurance checks for each ROI packet, ensuring all required components are accurate and complete.
  • Request Assignment
    • Assign requests to appropriate records team members based on workload and utilization metrics.
  • Handling Special Cases
    • Identify and escalate provider-specific requirements to the appropriate Client Success Manager.
    • Resolve missing or conflicting information by liaising directly with the law firm's case manager.

Requirements:

  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Attention to Detail: Extreme accuracy is essential as errors can cause months-long delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.

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