Customer Acquisition Specialist
3 days ago
Company Overview
Bounty Fresh Food Inc. is a leading player in the FMCG industry, committed to delivering high-quality products and excellent customer service.
Job Summary
We are seeking a seasoned Sales Specialist to join our dynamic sales team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and contributing to the success of our company.
Key Responsibilities
- Serve as the lead point of contact for HRI accounts, providing exceptional customer service and ensuring prompt resolution of issues.
- Develop and maintain strong, long-lasting relationships with clients, understanding their needs and preferences.
- Oversee customer account management, including negotiating price terms and developing sales strategies.
- Prepare and present regular reports on account progress, highlighting achievements and areas for improvement.
- Forecast and track key account metrics, such as quarterly sales results and annual forecasts.
- Assist with challenging client requests or issue escalations as needed, demonstrating problem-solving skills and professionalism.
- Collaborate with cross-functional teams to devise effective territory sales and marketing strategies.
- Meet and interact with clients as requested, ensuring they are satisfied and all issues are resolved promptly.
- Manage and maintain accurate records of sales, handling customer complaints in a timely manner.
- Communicate customer requirements to product management and development teams.
- Provide administrative support to the Sales Admin, including inputting POs to the PDO system.
- Prepare and present powerful sales presentations that meet or exceed established sales goals and support company revenue and profitability targets.
- Maintain 24/7 chat availability through Viber, including holidays.
- Prepare and submit weekly itineraries for work outside the office.
- Verify monthly deductions and merchandising expenses per client and record details.
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