Customer Experience Specialist

15 hours ago

Angeles City, Central Luzon, Philippines beBeeQuality Full time ₱250,000 - ₱500,000

As a Key Performance Indicator (KPI) specialist, you will be responsible for ensuring high delivery standards on all quality parameters.

Job Responsibilities
  • Audit interactions on product/process, communication and soft skills parameters to identify areas of improvement.
  • Conduct regular audits and provide feedback to team members to enhance their knowledge and skills.
  • Data analysis and creation of reports to track progress and identify trends.
  • Participate in calibration sessions to ensure consistent scoring and feedback delivery approach.
  • Communicate with team members to heighten awareness and focus on the importance of delivering excellent customer experiences.
  • Maintain accurate records and reports to ensure compliance with internal policies and procedures.
Requirements
  • Technical Proficiency: Strong computer literacy with ability to quickly learn new systems.
  • Technical Knowledge: Basic understanding of CSS, HTML, and WordPress is an advantage. Proficient in Microsoft Office applications, such as MS-Excel and PowerPoint.
  • Troubleshooting Skills: Confident and competent in diagnosing and resolving technical issues.
  • Quality Evaluator Skills: Solid understanding of the quality audit and coaching process. Ability to observe, analyze, and give constructive feedback.
  • Communication: Fluent in written and verbal English, with ability to comprehend and effectively communicate with colleagues and customers.
  • Leadership and Time Management Skills: Demonstrated ability to multi-task, prioritize tasks, and meet deadlines.

Please note that your personal data will be kept confidential according to applicable laws and regulations.

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