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Process Optimization Specialist in Shipping

3 weeks ago

Pasig, National Capital Region, Philippines Damco Spain SL Full time
About the Role

We are seeking a talented Process Optimization Specialist to join our team at Damco Spain SL. As a Process Expert, you will play a crucial role in ensuring the smooth operation of our logistics processes.

Your primary responsibilities will include handling daily issue resolutions via email and chat tasks, supporting peers with technical or process-related challenges, and preparing and submitting export/import documentation. You will also be responsible for maintaining data quality to ensure Service Level Agreements (SLAs) are met.

To succeed in this role, you will need a strong understanding of export/import documentation and submission procedures, as well as excellent communication skills, both written and verbal. Proficiency in MS Office is also essential.

Key Skills and Qualifications:
  • Fluent Spanish speaker with a minimum of 1-2 years of experience in customer service handling/support in shipping and logistics industry, BPO industry, or other industries using Spanish language.
  • Excellent communication skills, both written and verbal.
  • Proficient in MS Office.