Cybersecurity Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time $60,000 - $80,000
Student Success Technical Support Position

We are seeking a motivated and detail-oriented individual to join our team as a Student Success Technical Support. This is a full-time salaried position with a flexible shift work schedule.

Job Description

The primary responsibility of this role is to provide technical support and mentorship to learners, ensuring a smooth and effective learning experience across our platforms.

You will be responsible for troubleshooting technical issues, guiding learners through our foundational learning materials, and providing support in key areas such as networking, Linux, and Windows systems.

Responsibilities
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on our foundational learning materials.
  • Grade exams for OffSec certifications, ensuring accuracy and fairness.
  • Test, verify, and validate our products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
Qualifications
  • BS Degree of Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support via chat and email.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
Benefits

This is a full-time salaried position with a flexible shift work schedule, including evenings and weekends. If you are passionate about our mission and what we do, apply today

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