Customer Service Ambassador

1 week ago


Bacolod City, Western Visayas, Philippines Neksjob Full time
Job Description

We are seeking a highly skilled Client Support Liaison to join our team at Neksjob. This role will focus on delivering exceptional customer service by providing timely and accurate support to clients via phone, fax, email, or mail.

About the Role:

This is an exciting opportunity for a talented individual to leverage their communication skills and passion for customer satisfaction to drive business growth and success.

  • Provide comprehensive customer support services, including handling incoming and outgoing calls, emails, and other correspondence.
  • Develop and maintain extensive product knowledge to ensure accuracy and effectiveness in resolving client inquiries.
  • Work collaboratively with internal stakeholders to identify and address client pain points, ensuring seamless and efficient service delivery.
  • Participate in ongoing training and development programs to enhance skills and stay up-to-date on industry trends and best practices.

Requirements:

To succeed in this role, you must have:

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • A proven track record of delivering high-quality customer service in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Ability to work effectively in a team-oriented setting, prioritizing tasks and managing multiple projects simultaneously.
  • Familiarity with CRM software and other related tools.
  • Demonstrated experience in data entry and administrative tasks.

What We Offer:

Neksjob offers a competitive salary range of $40,000 - $60,000 per annum, depending on experience, as well as opportunities for professional growth and development.

About Neksjob:

Neksjob is a dynamic and innovative company dedicated to providing exceptional customer service and support solutions to businesses across various industries.



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