Technical Data Transfer Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeHelpdesk Full time ₱35,000 - ₱53,000
IT Helpdesk Professional

The role of IT Helpdesk Support involves assisting content partners in transferring video data to our organization. This position requires a blend of customer support, technical troubleshooting, and hands-on data transfer operations using AWS and automation scripts.

  • Key Responsibilities:
  • Partner Coordination – Communicate with content partners via email and Slack to facilitate data transfer.
  • Technical Support – Troubleshoot and resolve issues when partners encounter problems copying files.
  • Scripting & Automation – Develop parallelized scripts to download files from a CSV list of URLs and upload them to our S3 storage.
  • File Management – Organize and move files as needed when partners make mistakes in their transfers.
  • Salesforce Support – Assist with Salesforce-related integrations and workflows as required.
Qualifications & Requirements
  1. Basis scripting skills (Python, Bash, or similar) are necessary for automating file transfers.
  2. Strong problem-solving skills and ability to troubleshoot technical issues.
  3. Excellent written English communication skills are essential for supporting partners via email and Slack.
  4. Familiarity with Salesforce integrations is beneficial.
  5. Previous experience in technical support, customer service, or data operations is preferred.
  6. A flexible schedule is necessary, but must be available to support partners across various time zones.
  7. A stable work setup with reliable internet is required for handling large file transfers.

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