Customer Support Specialist

1 week ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱50,000 - ₱105,000
Job Title

This role is focused on delivering exceptional customer support and technical assistance. The ideal candidate will have a strong understanding of hardware, software, and connectivity issues.

Key Responsibilities:
  • Provide first-level technical support to customers via phone, email, or chat.
  • Troubleshoot complex technical problems using critical thinking and analytical skills.
  • Collaborate with internal teams to resolve technical issues and improve product quality.
  • Document all interactions and solutions in the ticketing system for future reference.
  • Maintain up-to-date knowledge of products, services, and system updates to provide informed support.

The successful candidate will possess excellent communication and problem-solving skills, as well as a strong foundation in operating systems, browsers, and common software applications.

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