Senior Business Data Insights Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeDataAnalyst Full time ₱1,841,600 - ₱2,302,000
Business Data Analyst Job

We are seeking a technically adept Business Data Analyst to fill this position. Our team implements and supports the Nucleus product, a data analytics platform built for associations and nonprofits.

Main Responsibilities:
  • Analyzing client business rules and aligning them with baseline configuration options
  • Solutioning client implementations based on client needs and platform architecture
  • Scheduling and facilitating client meetings for site configuration and delivery
  • Managing and tracking progress on client deliverables
  • Reviewing client sites and usage metrics to proactively identify issues
  • Working with client staff to encourage platform adoption and usage
  • Reviewing and responding to support tickets and other client correspondence
  • Partnering with our engineers to address client issues and verify solutions
  • Analyzing data discrepancies and logic implementation
  • Collaborating with data engineers on business rules and logic implementation
  • Identifying opportunities to expand client subscriptions to meet additional data needs
  • Surfacing client feedback and needs to product management
  • Educating clients on product usage and best practices
  • Documenting new product features and common support scenarios
Required Skills & Qualifications:
  • Preferably 2-4 years of client-facing business analyst and/or technical project management experience
  • Has worked in a customer-facing role for at least 2 years, especially in a client support or client success capacity
  • Has at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM
About Us:

Mission–driven organizations rely on our cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue.

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