Customer Experience Leader

6 days ago

Rizal, Philippines beBeeCustomer Full time ₱33,500 - ₱38,500

The Client Care Team Lead is a key role in ensuring exceptional customer experiences. The position requires a leader to handle customer escalations and concerns effectively via various communication channels.

Key Responsibilities:
  • Deliver high-quality customer service that meets the needs of our customers.
  • Resolve issues efficiently by providing corrective solutions and accurate information.
  • Act as the final point of contact for high-risk or sensitive customer cases.
  • Oversee cases involving credit holds, overdue accounts, disputes, and delinquencies.
  • Collaborate with relevant teams to assess and resolve credit-related concerns.
  • Evaluate all actions against internal credit policies and risk strategies.
  • Maintain detailed records of customer interactions, escalation cases, and resolution outcomes.
  • Develop and deliver weekly and monthly reports on escalations, credit issues, and performance metrics.
Requirements:
  • At least 3 years of experience in leadership or coaching roles.
  • Proven sales experience of at least 3 years.
  • Experience in telecommunications for at least 3 years.

This is an exciting opportunity to grow your sales career and contribute to a dynamic team that prioritizes collaboration, growth, and making a real impact. As the Client Care Team Lead, you will play a vital role in shaping our customer experience strategy and driving business results.

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