Customer Service Representative

4 weeks ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Job Title: Customer Service Representative/Admin Support

Nityo Infotech Philippines is seeking a highly skilled and experienced Customer Service Representative/Admin Support Specialist to join our team.

Job Summary:

We are looking for a professional with a background in insurance to provide exceptional customer service and administrative support to our clients.

Key Responsibilities:
  • Provide support to customers during their availment, respond to concerns and inquiries via phone or email communications
  • Screen and assess coverage or non-coverage availments for quick response or resolution of cases
  • Document all captured transactions in the call management suite
  • Respond to availment queries and complaints or escalate them to the relevant departments
Requirements:
  • Bachelor's degree in a relevant field or equivalent work experience
  • At least 2 years of relevant experience in customer service and/or administrative roles, preferred
  • Background or experience in an insurance company or an outsourcing company doing life and/or health insurance operations, an advantage
  • Proficient computer skills, including MS Office (Word, Excel, PowerPoint)
  • Willingness to report on site and/or assigned location, daily
  • Open to work in different shifts, as defined by Client requirement (APAC, EMEA, North America)
What We Offer:

Competitive salary up to 25,000 + complete benefits

Opportunity to work with a dynamic and growing company

Chance to develop your skills and career in a supportive and collaborative environment



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