Customer Service Representative
1 month ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at J-K Network Services. As a Customer Service Representative, you will be responsible for ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
Key Responsibilities:
- Introduce, promote and assist customers with digital banking solutions to meet customer needs.
- Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
- Manage customer feedback and inquiries effectively.
- Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.
Requirements:
- At least 2 years of experience as a Customer Service Specialist.
- Experience working in a BPO company is an advantage.
- Amenable to attend face to face interview once requested.
- Amenable to be train on site.
Benefits:
- HMO with 2 dependents.
- Retirement Plan.
- Medical Reimbursement.
- Insurance Coverage.
- 30 leave credits per year.
Company Overview:
J-K Network Services is a multinational banking and financial services company in the Philippines for over 30 years. We are a Top and leading bank in Asia.
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