Customer Service Representative

1 month ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at J-K Network Services. As a Customer Service Representative, you will be responsible for ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.

Key Responsibilities:

  • Introduce, promote and assist customers with digital banking solutions to meet customer needs.
  • Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
  • Manage customer feedback and inquiries effectively.
  • Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.

Requirements:

  • At least 2 years of experience as a Customer Service Specialist.
  • Experience working in a BPO company is an advantage.
  • Amenable to attend face to face interview once requested.
  • Amenable to be train on site.

Benefits:

  • HMO with 2 dependents.
  • Retirement Plan.
  • Medical Reimbursement.
  • Insurance Coverage.
  • 30 leave credits per year.

Company Overview:

J-K Network Services is a multinational banking and financial services company in the Philippines for over 30 years. We are a Top and leading bank in Asia.



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