Travel Industry Support Specialist
7 days ago
TASQ Staffing Solutions seeks Travel Industry Support Specialists to provide exceptional customer service from our Cebu City office.
**Job Overview:** Provide world-class customer support via multiple channels to ensure seamless travel experiences.
**Responsibilities:**
- Engage with customers through various mediums to resolve queries and issues related to travel services.
- Deliver expert knowledge on travel destinations, accommodation options, transportation services, and travel packages.
- Support customers in booking and managing their travel arrangements, guaranteeing accuracy and completeness.
- Address customer grievances efficiently while escalating complex matters to senior teams when needed.
- Stay updated on industry trends, regulatory changes, and company policies to offer informed assistance.
- Foster strong relationships with customers by following up on their travel plans and addressing post-travel feedback.
- Collaborate with internal teams to enhance the overall travel experience.
**Requirements:**
- Degree equivalent to high school; preference given to associate or bachelor's degrees.
- Mandatory 2-year experience in customer-facing roles within BPOs.
- Desirable: prior experience in travel industry customer service.
- Proficiency in Arabic and English communication.
- Existing Philippine working VISA required for foreign applicants.
**Perks:** Generous paid leave, HMO health insurance, professional growth opportunities, competitive compensation package.
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