Customer Care Representative

1 month ago


Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time

About Us


At Manpower Core Group Inc., we strive to provide exceptional service to our clients and customers.


We are currently seeking a highly skilled and experienced Customer Care Representative to join our team.



Job Description

As a Customer Care Representative, you will be responsible for providing top-notch customer service to our clients and customers.



  • Cater to inbound and outbound calls, answering customer inquiries and resolving issues in a timely and professional manner.
  • Take orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items, ensuring accuracy and efficiency.
  • Respond to patient/client questions and problems, providing clear and concise solutions.
  • Service walk-in customers as needed, offering personalized assistance and support.
  • Prepare intake forms, gathering necessary information about referrals, patient demographics, contact persons, physicians, diagnoses, discharge times and places, and item requests.
  • Gather all necessary documentation, including CMNs, RXs, ABGs, care plans, authorizations, and more.
  • Verify medical necessity with physicians and eligibility and coverage with insurance carriers according to guidelines or contracts.
  • Verify payers (with matrices), obtain authorizations, and confirm expiration dates.
  • Verify patient demographics and prior equipment usage with patients.
  • Inform patients of financial responsibilities, including copays, shares of costs, deductibles, and more.
  • Enter data and each order (new or otherwise) into the system accurately and promptly.


Requirements

To succeed in this role, you must have:



  • At least 1 year of customer service experience, preferably in the healthcare industry.
  • Excellent communication skills, with the ability to articulate complex information clearly and concisely.
  • A strong background in customer service, ideally in the healthcare industry.
  • The willingness to work in-center, night shift schedules.


Benefits

As a valued member of our team, you can expect:



  • A competitive salary range of $45,000 - $60,000 per annum, based on experience and qualifications.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health insurance, paid time off, and performance bonuses.
  • A collaborative and inclusive work environment that fosters teamwork and camaraderie.


Estimated Salary: $52,500 - $57,500 per annum

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