Customer Care Representative
1 month ago
About Us
At Manpower Core Group Inc., we strive to provide exceptional service to our clients and customers.
We are currently seeking a highly skilled and experienced Customer Care Representative to join our team.
Job Description
As a Customer Care Representative, you will be responsible for providing top-notch customer service to our clients and customers.
- Cater to inbound and outbound calls, answering customer inquiries and resolving issues in a timely and professional manner.
- Take orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items, ensuring accuracy and efficiency.
- Respond to patient/client questions and problems, providing clear and concise solutions.
- Service walk-in customers as needed, offering personalized assistance and support.
- Prepare intake forms, gathering necessary information about referrals, patient demographics, contact persons, physicians, diagnoses, discharge times and places, and item requests.
- Gather all necessary documentation, including CMNs, RXs, ABGs, care plans, authorizations, and more.
- Verify medical necessity with physicians and eligibility and coverage with insurance carriers according to guidelines or contracts.
- Verify payers (with matrices), obtain authorizations, and confirm expiration dates.
- Verify patient demographics and prior equipment usage with patients.
- Inform patients of financial responsibilities, including copays, shares of costs, deductibles, and more.
- Enter data and each order (new or otherwise) into the system accurately and promptly.
Requirements
To succeed in this role, you must have:
- At least 1 year of customer service experience, preferably in the healthcare industry.
- Excellent communication skills, with the ability to articulate complex information clearly and concisely.
- A strong background in customer service, ideally in the healthcare industry.
- The willingness to work in-center, night shift schedules.
Benefits
As a valued member of our team, you can expect:
- A competitive salary range of $45,000 - $60,000 per annum, based on experience and qualifications.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including health insurance, paid time off, and performance bonuses.
- A collaborative and inclusive work environment that fosters teamwork and camaraderie.
Estimated Salary: $52,500 - $57,500 per annum
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